Articles

At Fix It Frankie, we follow Ma’s Platinum Rule: treat others how they want to be treated. This means going beyond expectations, listening to your unique needs, and showing up with trust, respect, and gratitude. From prioritizing emergencies and showing up on time to fixing what you have first and doing it right, we hold ourselves accountable to make your day better. Trust is built on keeping promises—if we say we’ll do it, we mean it, or you don’t pay. Our approach focuses on people, not sales. Whether it’s providing real fixes instead of band-aids, respecting your money and time, or elevating your experience with genuine care, our goal is to leave things better than we found them. We adapt to every home, stay authentic in our work, and never compromise on integrity. As Ma said, “Anything can be fixed with the right attitude and training.” At Fix It Frankie, we don’t just repair HVAC systems—we build relationships, helping you win with honesty, trust, and a little bit of gratitude along the way.